Contact Us
Address
Room 21111, 21112, Building D, Haibo Square FengCheng 9 Rd ETDZ, Xi'an, Shaanxi, China
FREQUENTLY ASKED QUESTIONS
We have summarized the answers to some common questions, from which you can obtain answers
01
What are your main products?
Our main products include plant extracts, plant proteins and peptides, food additives, functional raw materials, and APIs. They are widely used in dietary supplements, nutritional health products, food and beverages, cosmetics, and personal care products.
02
How are orders shipped?
We provide safe and reliable international logistics services and arrange transportation based on order quantity and customer requirements. Regular packaging includes 1–5 kg vacuum aluminum foil bags and 25 kg fiber drums. Customized packaging is also available upon request. Generally, shipments are arranged within 1–3 working days after payment is received, subject to the specific product and order conditions.
03
Can products be customized?
Yes. We offer OEM/ODM and customized services, including formula development, specification adjustments, and packaging solutions. Our R&D team can provide support from product development to packaging based on your product positioning and application requirements.
04
How long is the product’s shelf life?
The standard shelf life for most products is 24 months, subject to the specific product specifications and COA or label information. To maintain product quality and stability, products should be properly sealed, protected from light, and stored according to the specified storage conditions.
05
How do I apply for samples?
You can contact us with the product name, required specifications, and estimated quantity. We can usually provide 20–100 g samples for R&D or testing purposes. The specific sample quantity and shipping method will be confirmed based on the product.
06
What quality and compliance documents are available for the products?
We can provide COA, TDS, SDS/MSDS, and relevant compliance statements based on the product. Some products may also be supported by certifications or statements such as ISO, FDA, Kosher, Halal, and GMO-free. Product quality is evaluated using methods such as TLC, UV, HPLC, and third-party laboratory testing, depending on the specific product requirements.
07
Do you provide formula support?
Yes. We provide technical support based on the customer’s application, formulation, target specifications, and market requirements. Our team can assist customers in selecting suitable raw materials and developing appropriate solutions.
08
Can you supply products on a long-term and stable basis?
Yes. We have multiple production lines and stable production capacity to support long-term orders through supply chain management and inventory planning. For long-term customers, we can also assist in developing continuous supply and inventory plans based on their requirements.
09
Can I arrange a visit to your factory?
Of course. We welcome customers to make an appointment in advance to visit our company and production facilities. We have received customers from countries including Germany, Brazil, and Cambodia, and have conducted in-depth discussions on products, production, and cooperation requirements.